Genpact
|Process Analyst
Gurugram, India, India
Summary
Currently serving as a Process Analyst, driving business process analysis, requirement elicitation, and data-driven decision-making within the tech and consulting sectors.
Highlights
Led comprehensive business process analysis and requirement elicitation, translating complex business needs into detailed BRD/FRD documentation to guide functional specifications and align stakeholder expectations.
Applied Agile (Scrum, Kanban) methodologies to manage product roadmaps, backlogs, and sprint planning, fostering cross-functional collaboration and user story creation using JIRA and Confluence.
Utilized SQL, Excel, Power BI, and Tableau to perform robust data extraction, transformation, and visualization, enabling data-driven decision-making and reporting.
Conducted in-depth competitive analysis, A/B testing, and customer feedback integration to inform feature prioritization and optimize product performance and market fit.